Frequently Asked Questions
Insurance Questions
Do you provide out-of-network physical therapy services?
Yes, we function as providers for out-of-network physical therapy services.
How does insurance verification work for out-of-network services?
When scheduling your appointment, we’ll request your insurance details to verify eligibility. Afterward, we’ll call you to explain your benefits and the projected costs of your treatment.
What happens if my deductible isn't met?
If your deductible hasn’t been fulfilled, you’ll need to cover the treatment expenses until it is. Once the deductible is met, you’ll transition to a copay system.
Example: If your deductible is $2,000 and only $500 has been paid, you’ll need to pay the remaining $1,500 before switching to copays.
What if I don’t have out-of-network coverage?
If your insurance plan doesn’t offer out-of-network coverage, you’ll be responsible for our standard self-pay rate for each visit.
Are there any differences with specific insurers like Aetna or BCBS?
Yes, for certain insurers such as Aetna and BCBS, our guidelines might differ. Please contact us for more details.
What insurance plans do you accept?
We offer services to Medicare patients as non-participating providers. We are unable to accept Medicaid, EPO, and HMO plans, as these do not offer out-of-network options.
Can I use FSA or HSA payments for treatment?
Yes, our treatments are eligible for FSA and HSA payments.
Questions About Our Practice
What conditions do you treat in your private practice?
We treat a range of conditions including musculoskeletal issues, sports injuries, hypermobility, pelvic floor, post-surgical rehab and much more. Our focus is on providing comprehensive care to improve mobility and relieve pain.
How do I schedule an appointment?
You can schedule an appointment by submitting your information in our contact form or calling Ashley, our office administrator at 917-727-1527. We offer both in-person and telehealth options.
What should I bring to my first appointment?
Please bring your ID, insurance information, and any medical records relevant to your condition. Dress in comfortable clothing that allows for movement.
Do I need a referral from my primary care physician?
Yes. In New York state, you can see a physical therapist without a prescription for 30 days or 10 visits (within 30 days). After this, you will need a prescription.
What insurance plans do you accept?
We accept most major insurance plans and offer out-of-network services.
How long is each physical therapy session?
Initial patient consults are 1 hour while follow up sessions are 45 minutes. The duration will vary based on your specific treatment plan.
What treatment methods do you commonly use?
We provide comprehensive treatment to a variety of conditions. You may read more about these on our Services page.
Is there a cancellation policy?
A $150 cancellation fee is charged to patients who do not notify us of a cancelled appointment before 12pm the day prior to their appointment. Patients who do not show up for an appointment will be charged the full-rate for the no-show appointment.
What can I expect during my initial evaluation?
Your first visit includes a thorough assessment of your condition and the creation of a tailored treatment plan. You may receive some treatment and exercises that will be prescribed during this session.
What sets apart SERENDIPT from other physical therapy clinics?
We have 10 + years of experience in treating patients with complex chronic pain and movement dysfunction, as well as first hand experience with healing from surgery, traumatic injuries, and managing hypermobility. We are experts in differential diagnosis, treatment of complex and chronic issues, and will have excellent communication with your medical team. We understand that care must be holistic, functional, and comprehensive.
How often will I need to come for physical therapy sessions?
The frequency of visits depends on your condition and treatment goals. Typically, patients attend 1-3 sessions per week for 6-8 weeks.
Still Have Questions?
If you have a question that isn't answered here, please call or text Ashley, our Office Administrator Extraordinaire, at (917) 727-1527 or fill out the form below. We will get back to you as soon as possible!
